POLICIES

 

Pet comfort and the safety and security of your home are the cornerstones of our business. Chuck's Mutts & Co. provides pet care tailored specifically for you! Whether you go on vacation, a business trip, need a midday visit to walk, feed, cuddle, or medicate your pet, Chuck's Mutts & Co. can do it when you cannot. Our services are provided in a reliable, trustworthy, and caring manner.

 

Please note that Policies and Procedures are subject to reasonable changes and amendments, which may be implemented from time to time.

 

Reservations: Please plan ahead to obtain services on the dates you desire. An in-home consultation is required for all new clients. While we can tentatively pencil in your dates, we must meet you and your pets, and assess your needs before we make a commitment to providing your pets’ care. During this initial meeting, we will also review and complete forms and sign agreements. Please complete all forms prior to our initial consultation.

 

Keys: Chuck's Mutts & Co. will obtain a copy of your house key(s) during the initial consultation, when service is scheduled and agreements are signed. Keys will be returned in person within 3 days of the end of your service.

 

Cancellations: Cancellations may be made up to 24 hours in advance of your scheduled service. Any payment will be credited to your account. The full price of the service will be charged for cancellations made less than 24 hours in advance of a scheduled visit. Any visits canceled on the day of service will be charged in full. If you cancel any part of your scheduled reservation, such as ending the reservation early, you are responsible for the entire initial reservation fee. No refunds or credits will be issued.

 

Holiday Surcharge: We do not offer single or group walks on all statutory Canadian holidays. We may be able to accommodate holiday dog play date for an additional $10 fee. We will be open for boarding and day care.

 

Fees: Fees are earned upon acceptance of dog walking reservations. Accepted methods of payment are cash, cheque, or PayPal. If you choose to, you may purchase individual walks or discount packages consisting of "credits". These credits can be applied when booking your dog walks or any other services. If paying for your services by cash, payments must be made on your first booking of the week. You may leave the cash in an envelope at an agreed upon location within the home. If a cash payment is more than one week late, a fee of $50 per week will be applied to your account.

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Past Due Accounts: Any cash fees more than 30 days past due will be sent for collections. Client is responsible for all costs of collection.

 

Visitors: Please notify Chuck's Mutts & Co. if others (housekeepers, pest control service, realtors, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that Chuck's Mutts & Co. services have been engaged. The police will be called on all intruders or suspicious acts without exception.

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Chuck’ Mutts & Co., company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbours, relatives or other service persons, that shall enter your residence for any purpose while Chuck's Mutts & Co. is caring for your pets.

 

Unsecured pets: Chuck's Mutts & Co. will not be responsible for free-roaming or outdoor pets in the event of illness, injury, loss or death. It is strongly advised that all pets have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence. It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet may sustain or property damage the pet may cause while in its own home/property.

 

Inclement Weather: We walk dogs year round, except for rare instances of extreme, inclement weather, i.e. thunderstorms / lightning, torrential downpours, blizzards, hazardous wind chill, or when the client's usual walk route is made treacherous due to ice or heavy snow. In extreme cold, when the wind chill is below -20 Celsius, we will limit dog walks to 20 minutes.

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a) Should we be unable to reach your home due to poor weather conditions, Chuck’s Mutts & Co. will contact you by preferred contact to let you know the walk has been cancelled. We will then refund your payment or place a credit for the dog walk back into your account.

 

b) If we are able to reach your home in inclement weather, we will take your dog(s) out for a brief potty break and spend the remaining time playing indoors.

 

Emergencies: Everyone has them! Feel free to call if an unexpected need arises; we will make every attempt to accommodate your needs for service on short notice depending on our availability. We will carry a copy of your emergency contact form with our daily log (your name + contact’s name and phone number) in the event we have an unexpected accident or illness. Please be sure this information is current and that the designated contact has access to your home to ensure your pets’ care continues uninterrupted.